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Reviews

Read Our Latest Reviews

At the Harbor Hotel Ptown, we take great pride in providing amazing hotel services and excellent hospitality to every business and leisure guest. Read the latest reviews of our Harbor hotel and hear the buzz right from our satisfied guests. We also encourage you to post your own review of our welcoming hotel in Provincetown, MA.
Reviews
Guest   •   July 22, 2024

Stayed here for 8 ...

Stayed here for 8 nights, 2 rooms. We didn’t spend a ton of time in the room but we did have some thoughts. - Staff is relatively nice. Room service did a great job. Beds and linens were comfy. - When I called to make reservations back in February, I was told “everything will be completely remodeled”. It was not. Our room had water stains on the ceiling, the furniture and carpet was stained or chipped, the plugs were loose to the point my phone charger would not stay plugged in, and the bathroom had several spots of broken caulking. I was disappointed. For the price we paid, I expected nicer rooms. - the common area by the pool is nice. The rule of not bringing any food or drink is ridiculous and not very competitive if you ask me. I walked in with a water bottle and was told to take it out. The drinks and food were overpriced at the cabana bar (and not good). Allow your guests to bring their own drinks and snacks. People will still buy from the cabana bar out of convenience. - the fire pits at night were nice. - location was great, but prepared to be a sweaty or wet mess if you want to go downtown before the shuttle starts at 1.
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Guest   •   September 10, 2021

Ok lol place, looks ...

Ok lol place, looks retro and like a cool place to stay but it will be my one and only time. Was not near as nice as website touts. Bar closes by 7pm. Little food selection and hard to get in town if the bus is not running. Plus they never cleaned our room the 3 days we were there, had to go get clean towels every evening.
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Guest   •   July 31, 2024

Can't say I'm entirely ...

Can't say I'm entirely thrilled. Been here since Monday. Rooms are renovated but you would think they would be in better shape for a recent renovation. Bed frames are chewed up and dirty. Not sure if reused from pre renovation days or if we are in a room that has had pets chewing on things. Regardless, rooms are acceptable and decent especially considering proximity to the sea. Housekeeping staff and renovation guys around us were all really nice and doing a good job so props to them. The main issue we are having is with the pool area. We specifically booked this hotel for the pool and splash pad for our kiddos. On Monday we couldn't get any towels for the pool area. No one wanted to own this. Bar closed, no towels there. No fresh towels on towel rack like most resorts would have. Ask front desk - can't help. Random workers around resort - can't help. Some said yes they know about the laundry and towel issues. Can't find lounge chairs as place is pretty packed. Looks like people just knew to bring their own beach/pool towels as there are various types all over. Next day - still no towels when pool open. Laundry girl not in yet according to front desk. They have no idea where towels are. Wife brings toddler to pool area later to calm her down while having a tantrum. Bartender yells at her in an unprofessional way as she had a 1/4 warm diet coke left over from the beach sticking out of a bag. Didn't know she couldn't bring it in. Happy not to but was not addressed in a professional way at all. Seating still very difficult to find. Finally get some towels from behind the bar though they seemed coveted and protective of them. Today hanging out at the pool with my older daughter I am talking to various guests. Pool is completely packed. It seems like almost no one I am talking to is actually staying at this hotel. People I am talking to are renting down the street or downtown, but everyone states they know you can come to this hotel's pool for free. So here I am unable to get towels, or seating/lounge chairs, and waiting 20 minutes for a drink at the cabana bar, and it turns out the reason is because the RESOURCES ARE BEING TAKEN UP BY PEOPLE WHO ARE NOT ACTUALLY GUESTS. Why wouldn't I just stay next door next year and walk over to use the pool? Their rooms are bigger and cheaper and I would still have pool access. Essentially this is what a good amount of people using the pool and associated resources are doing. Mentioned to front desk, they state yeah they are well aware but the new owners have not changed the rules for pool access and likely are not going to, and that yes everyone who resides in P town or rents here knows they can use this pool for free. So no towels, no chairs, long waits, packed pool that is hard to move in all because they let non guests into the pool area without scrutiny. So would I recommend staying here? No. I would stay somewhere cheaper and come use this hotel's pool. Not worth paying almost $500 a night when I could spend much less and still come to use this pool and splash pad for free at the expense of paying guests. Fix these issues and I could easily recommend this place.
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Guest   •   September 22, 2018

A bit to exp ensive

A bit to exp ensive
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Cleanliness